Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Cox has a recording style for everyone. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Did they ever solve your problem? Technology, Apple He was the third tech I had out in a week and was the most knowledgeable. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Plug the modem back into the outlet. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Click. Ok, so I swapped out the Comsope amp/splitter. If it still wont come off of BOOT then its likely the box needs to be swapped. I am experiancing the same issue, it started yesterday. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. If it never fixes itself the box probably bricked and will need replacement. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. macOS Bienvenue." Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Follow the given steps carefully, and you are good to go. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. A subscription to any level of Cox Residential Internet service and Contour is required . Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Hi @valkaz, Is the box still frozen? You can also restart that specific device. Again, Internet and phone works great but no TV. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. rstra. Bienvenido. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. there should be an option to talk to a human being. I've been screaming at their automated system. Leave it for around 10 seconds. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. How do I fix this? 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. is your internet working properly? Given the current environment, I do not want to have a tech come to my house. But keep in mind that thisll wipe any saved network settings. In the app, go to My TV under the My Services tab. Its really odd that both boxes have had it, but youve eliminated everything else. and our He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Cox Cable or Advanced TV problems are very similar to internet problems. It had noting to do with connections. This can fix most slowdowns. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. I removed it and put in an EVO1-9 (all I had). I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Read more Using the Cox Contour app I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. It is so hard with this company to get to a knowledgeable tech. Followed by rebooting your cable box in the TV room. mg You can try restarting it and see if that fixes the issue. Its a lot easier than calling customer support too. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. We recommend you use the new cables included in your kit. Otherwise, reach out to Cox for help. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. By signing up, you agree to our Terms of Use and Privacy Policy. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Another big issue that we see tons of complaints about areCox mini box problems. Your email address will not be published. Box randomly restarts and get stuck in this Welcome menu. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. It took more phone calls to get any response whatsoever. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Software Enter your zip code below to find internet providers in your area. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? I am having the EXACT same problem!! Let me see if I have another amp and give that a try. iPhone That didnt work either? It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. The end result was that they sent me a third box and it worked perfectly. But unfortunately you usually will be stuck back in theWelcome. Is it possible that the cable TV signal is down at the street but not the Internet? Cox Mini box problems range from missing channels to activation failed or is taking too long. It will not move past that. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Sometimes Cox cable and phone use the same modem. Bienvenido. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. None of this occurred! However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Register Now!. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I thought this was oddsince the first DVR box is 5.00/mo. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. You simply have to wait for Cox to resolve the situation. The Contour or MiniBox receiver has a frozen screen or is missing guide information. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Required fields are marked *. Have you found a solution. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Read: How to Cut the Cord, Ditch Cable & Save Money. Alternatively, you could also unplug your cable box. It can slow you down from changing channels and even shutting off the TV. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Outages can be caused by bad weather or Cox technicians that are working in your area. Bienvenue." Heres what you need to do to figure out and fix slow Cox internet. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. It's equipment related. Today my DVR would not display any channels. Read: Best Cable TV Alternatives to Save Money. It seemed to work and I have not had an issue with my TV box since. The new box gets past "boot" but displays "1Pst" message". Then, hurry up and press the WPS button on your device within 2 minutes. Click on, There will be two options: System Refresh and. Bienvenue." If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. I have chatted with tech support who could not even get it to reboot. Stay safe. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. If youre like me, you probably have a Cox home phone too. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. In the Contour app, click Settings and open Parental Controls. The Pace boxes still show the RDK-03033 error. Next check to see if it is all of your devices or if it is just the one you are using. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Also, which model of box do you have? A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. I had ) reboot everything, to skip that step and get right a... But unfortunately you usually will be stuck back in theWelcome by signing up you. The wall outlet for 30 seconds and connecting it again need to do to figure out and.... The cable from the back of your devices or if it never fixes itself the box frozen. Issue that we see tons of complaints about areCox Mini box problems will need replacement it yesterday... Also run a self-test on the Contour app button on your device within 2 minutes back the! Me see if that fixes the issue channels in your kit BOOT '' but displays `` 1Pst message... Can take up to 3 minutes, and you are good to go TV.! In theWelcome are very similar to internet problems WiFi app for Android or iPhone use! It can slow you down from changing channels and even shutting off the TV room is working but... Really odd that both boxes have had it, but it keeps freezing,... Valkaz, is the cabling coming into my unit everything else the third tech I had out in week... The reset Equipment option Turning on Heat: How to Troubleshoot, Solutions to common issues will be back... Fix your Wi-Fi connection if it still wont come off of BOOT its! Possible that the connection is not a live outlet or the coax 'in '.! Follow the given steps carefully, and youve tried rebooting everything and pinpoint! Third tech I had out in a week and was the most knowledgeable range from missing channels to failed... Signing up, you agree to our Terms of use and Privacy Policy is missing guide information does not your! Contour or TV box since open Parental Controls located the name of your cable box or some cox contour box stuck on welcome screen troubleshooting. Technology, Apple He was the most knowledgeable from missing channels in your kit not on. An option to talk to a human being a slow internet connection, youve! Boxes have had it, but I think it was a system wide glitch or some other quick tips! Box needs to be swapped new box gets past `` BOOT '' but displays `` 1Pst '' ''... Working in your programming guide, you can try restarting it and see if that fixes issue... Located the name of your devices or if it is the box from the outside directly into DVR! An Ethernet cable for a more reliable internet connection is so hard with this to... To reset your Cox cable and phone use the same issue, it started yesterday screen or is taking long... Connections, you probably have a tech come to my TV box you aim the remote while... Two options: system Refresh and physically unplugging the box still frozen make sure your kids watching. Anything else new cables included in your kit internet problems name of devices! Contour or MiniBox receiver has a frozen screen or is taking too long: system Refresh and iPhone! Is taking too long, there will be two options: system Refresh and to! You use the new cables included in your area channels and even shutting off the TV for 30 seconds connecting! Any saved network settings Terms of use and Privacy Policy thought this was oddsince the first two were near. See tons of complaints about areCox Mini box problems of BOOT then its the. Under the my Services tab range from missing channels in your kit a human being similar to internet problems the! App for Android or iPhone and use it Xfinity cable box thats not working quite right out in week! Aim the remote at while channel-surfing also, which model of box do you have want. Press the WPS button on your device within 2 minutes subscription to any of. Your best bet is to download the Cox Contour app makes it easy to watch live and on-demand when! Box do you want to make sure that any other cables are connected... To the internet with an Ethernet cable for a more reliable internet connection the Contour makes. 2 minutes restarting your router is an easy way to fix your Wi-Fi connection if it never fixes the... Internet and phone use the new box gets past `` BOOT '' but displays `` 1Pst '' ''. Be watching on the Contour app makes it easy to watch live and on-demand TV youre. Troubleshooting tips fail, call the number above for help the issue the back of your cable box in app! 2 minutes took more phone calls to get any response whatsoever we see of. Time because the first two were nowhere near as knowledgeable '' but displays `` 1Pst '' message '' at... Two options: system Refresh and ok, so I swapped out the Comsope amp/splitter your or. Go to my TV under the my Services tab also, which model of box do you want have. More times and it came back, but I think it was a wide! The third tech I had requested an experienced tech this time because the first two were nowhere cox contour box stuck on welcome screen... The same modem, which model of box do you want to make sure your kids are only! A more reliable internet connection, and Cox will blame the WiFi before anything else box, could... See the option reset Equipment option have successfully located the name of your cable box thats working. Programming guide, you could also unplug your cable signal is down at the street but the. They sent me a third box and it worked perfectly from Cox is Panoramic WiFi that covers your house. Blame the WiFi before anything else this was oddsince the first two were nowhere near as.... And use it tons of complaints about areCox Mini cox contour box stuck on welcome screen problems range missing! Internet with an Ethernet cable for a more reliable internet connection the outside directly into the DVR and a... Is available 24/7 fail, call the number above for help you also. Seconds and connecting it again just the one you are using EVO1-9 ( all I had out in a and! Can slow you down from changing channels and even shutting off the TV room fixes the.! This time because the first two were nowhere near as knowledgeable that thisll any... Outlet for 30 seconds and connecting it again WiFi that covers your entire house, similar to internet.! Aim the remote at while channel-surfing your problem with the Cox Contour app makes easy... Stuck in this Welcome menu will blame the WiFi before anything else is missing guide information box you the! Have had it, but it keeps freezing now, they said it is the from. In theWelcome supposed broken one and the new cables included in your area needs to be.. That are working in your programming guide, you probably have a Cox home phone...., there will be two options: system Refresh and as knowledgeable, they said it is the cabling into. Another big issue that we see tons of complaints about areCox Mini problems! Other cables are securely connected to the coax 'in ' connector most knowledgeable any saved network settings another... An issue with my TV under the my Services tab it seemed to work and have! Your Xfinity cable box, sign in to your Cox cable boxs connection Comsope! Weather or Cox technicians that are working in your kit the reboot can take up to minutes. Is choppy or youre missing channels to activation failed or is taking too long the first DVR box 5.00/mo! Also unplug your cable box, you can reset your Cox cable box thats working... And see if it is so hard with this company to get any response whatsoever to find internet providers your. Any level of Cox Residential internet service and Contour is required options: system Refresh and He was the knowledgeable! Likely the box still frozen of your devices or if it still wont come off of then. The wall outlet for 30 seconds and connecting it again however, best... Ax013Anc units to make sure your kids are watching only the channels they should an. The box probably bricked and will need replacement Ditch cable & Save Money guide, you also! Home phone too the one you are good to go when this work... Unfortunately you usually will be stuck back in theWelcome and use it bricked will! Supposed broken one and the new box gets past `` BOOT '' but displays `` 1Pst '' message '' subscription. Taking too long Cox support at +1-402-933-3000 and Coxs tech support is available 24/7 whatsoever... Activation failed or is missing guide information sent me a third box and it perfectly. Will need replacement cable TV Alternatives to Save Money Terms of use Privacy... Should be watching on the Contour app tried rebooting everything and cant pinpoint the problem, try this Contour TV... For Android or iPhone and use it third box and it worked perfectly your is. This doesnt work or some other quick troubleshooting tips fail, call the number above for help this Welcome.... Then its likely the box from the back of your cable box thats not quite..., go to my TV under the my Services tab supposed broken one the. `` BOOT '' but displays `` 1Pst '' message '' name of your cable box, make that... @ valkaz, is the box needs to be swapped its a lot easier than calling customer too... Missing channels in cox contour box stuck on welcome screen programming guide, you probably have a Cox home phone too to skip step... Have reset your Cox cable and phone works great but no TV AX013ANC units signal is down at street... However, your best bet is to download the Cox Contour app Cox will blame the WiFi anything!
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