For technical support it is recommended to contact your local Overhead Door distributor by calling 1-800-929-3667. If the power has been off for a long time, it could take up to 30 minutes for the door sensor to reconnect to the door control module. Press the door button again and the blue LED goes off, indicating that the door button is no longer associated with the door position sensor. Free Willy If the battery needs to be replaced, the LED will be solid red. Apply the warning sticker by the wall button to alert that the door will operate remotely. Read the latest blog articles with updates and information on our Genie products. Turn the power to your home Wi-Fi router off, wait 30 seconds, and then turn it back on. Mount next to the opener near the ceiling - In this location, you can plug it into the same outlet as the garage door opener and connect the control wire to operate the door from the door control module directly to the garage door opener. The retrofit kit comes with a single door sensor to sense the position of a single door. Contact customer service to help you walk through setting up a new account with a valid email. Because of the security risks, sharing your username and password is not advised. Example: My daughter can have access to all doors. The Genie Company is now bringing Smart Home Technology to the garage. If your smartphone is connected to Wi-Fi, the network name (or SSID) is listed in your smartphone Wi-Fi settings. Plug a lamp into outlet used for powerhead. C-channel rail for strength & aesthetics. If the power has been off for a long time, it could take up to 30 minutes for the door sensor to reconnect to the door control module. If you are unable to click on the link in the email, it may be the security settings on the email app that blocks or disables links in the body of an email. of insulation. Please check the website to see what smart home systems are compatible with the app and for instructions on how to connect your garage door opener to each smart home system. Replacing the battery in the door position sensor will cause the door position sensor LED to begin to flash rapidly and then automatically reconnect to the door control module without the need to press any buttons. Enter the saved PIN on the keypad. If the LED is not solid green, the connection to the cloud was not successful. It is possible that the wires arent completely secured. How do I reset my password? genie silentmax 1000 red light stays on. If the lights on your Genie garage door opener are a solid red, the limits were not set, and you will have to reprogram the opener. The serial number on a ceiling mount opener is on the bottom or the side of the of the device under the lamp cover on a white sticker. Many Wi-Fi providers offer two bands of Wi-Fi to your home, both 2.4 GHz and 5 GHz. The door control module will wire directly to the garage door opener or directly to the wall control button. If there are no screw terminals or wiring connected to your wall control push button, it may be a wireless wall control, so you can not use it and have to connect directly to the garage door opener instead. Where is the tab located on the door position sensor? Genie has also partnered with other top smart home companies to offer even more convenience, simplicity, and security to the smart home industry. How do I check the battery level on the door position sensor? A user account must be given permission to operate a device by a master account. If the link does not open your browser, check that you have the most up-to-date version of the browser. Press and hold the Learn button until the indicator light stops blinking. Belt or Chain Drive - 2128. Find and press Data Usage to open cellular settings. Shop Now. The notifications are customized by going to the main menu and selecting manage notification. Scanning Serial Number Device Setup FAQs. Try turning off cellular data on your smartphone and trying to configure Wi-Fi again. The diagram on the right also shows the precise location of the button by highlighting in it. System messages alert you if the device goes offline are in an error state. These Genie Wifi garage door openers are ready for do-it-yourself installation, complete with all the accessories and hardware that is needed. What do I do? The Wi-Fi button is located on the upper right side of the door control module and should be labeled WI-FI. Slow blue blink - If the door position sensor LED start flashing slowly, approximately once per second, the door position sensor is trying to connect to the door control module. A few seconds later the blue LED above door button 1 on the door control module is turned on indicating that door button 1 is associated with and communicating with the door position sensor. Order replacement parts for the Overhead Door Odyssey 1000 garage door opener. How do I connect my DPS to my DCM if it gets disconnected? The compatibility guide that provides details on the garage door, smartphone, router, and smart home system compatibility is available here. If you cant find it there or if the activation time has expired, you can get another activation link by signing in with the credentials you used during sign-up. The history keeps a record of the last 100 open/close operations on a rolling basis. 10 Year Motor Limited Warranty **. It should take about 7 seconds, then try again to press the button on the door position sensor until it starts to slow flash. The LED light on the door sensor will flash blue quickly indicating has already been associated with a door button is seeking to connect with that button on the door control module. Connect the two wires to screw terminals along with existing wires. Blue wire nuts. Common Genie Aladdin Connect Smart Garage Door Opener Problems Troubleshooting. If you dont hear a beep or the LED light does not turn blue, contact the customer care team. My device is taking a long time to connect. In configuration mode the door control module creates a Wi-Fi network that allows your phone to communicate with the garage door module. If the garage door opener LED turns red, the connection to the home Wi-Fi router was not successful. The tab with the red arrow is located on the bottom of the device, under the battery compartment. Verify that you have two bars of Wi-Fi signal in your garage, Verify that your Wi-Fi network and password are correct. Not Paired means that no door position sensor is connected to the door control module. When the door position sensor button is pressed the blue LED should be on solid for approximately 7 seconds before going out. You must know the password. Connect the wiring to the BWC terminals by pushing the orange clamp, removing the existing wiring, twisting the wires together, then insert the twisted wires back into the same terminal. In addition, when you add users you can set up notifications by the user. For example, notify me if my door is open for more than an hour, or notify me if my door is open after 9 pm. There are many potential causes that a door fails to close or open such as a bicycle fell over and is blocking the path of the door, or the door froze to the ground in extremely cold weather. How do I wire the door control module to control my garage door? Similarly, if you moved into a new home and want to assume ownership of the device, customer care can help. My home Wi-Fi network is not on the list of networks in the app. If the door status is unknown, the door will not be able to open or close, because the position is not known. If not, check fuse or circuit breaker. To clear the lockout you must physically go to the door to see what is happening. If you are installing a retrofit kit, you have to scan the serial number on the back of the retrofit kit, not the serial number on the garage door opener or other devices. Sometimes, after a power outage, the garage door opener does not restart fully. Genie Garage Door Opener: Red Light Stays On. (see FAQ above). 2. When the signal path is clear, the sensor should automatically reconnect to the door control module and the light should return to blue. The issue is that it says request timed out every time I try to enter the serial number. How does the retrofit kit know if my door is up or down? Put the opener on programming modePress and hold the Program button on the motor using for about two seconds; the round LED will turn blue, and the long LED will flash purple. A solid green light indicates that the garage door opener is properly connected and ready for use with the app. Solid Blue - If a door position sensor has been associated with the door button and that door position sensor is communicating with the door control module, the blue LED is illuminated. Fast blue blink - If the door position sensor LED starts flashing quickly it means that the door position sensor is associated with a door button on the door control module, but it is not communicating. Follow the steps for how to connect a door position sensor to reconnect the sensor. How do I reset my password if my username is not a valid email address? If you have already used the email address to setup an account, then you can skip the account signup set and simply login. 1 light bulb - Genie LED light bulbs recommended (60-watt max if an incandescent bulb is used.) You can also select to manually enter the network name in the app. If you are unable to click on the link in the email, it may be the security settings on the email app that blocks or disables links in the body of an email. These bands can both provide reliable Wi-Fi to your home. Why is this necessary? When the LED changes from red to yellow, go to the Wi-Fi settings on your smartphone and connect to the gdocntl network. While the LED above the door button is flashing blue, press and hold the button on the door position sensor until the blue LED begins slow flashing, about once per second, indicating that the door position sensor is ready to be paired with a door button. If the blue LED on the door position sensor does not stop fast flashing after pressing and holding the door position sensor button, try pressing and holding the door position sensor button again until the fast flash stops. Step 3: Remove the sensor's base. The round LED light is flashing red. NOTE: A white light will flash and an audible beep will sound as an indication that the door is about to move when commanded by the Aladdin Connect or other compatible app(s). If the QR is damaged, you can also enter the serial number manually. Change the wiring - The wiring on the back of the door control module determines what button will operate the door. There are several possible reasons for the error. Look up door history for the date/time and determine what operation occurred. Scanning Serial Number - Device Setup FAQs. What can I do? There are a few things you can do to improve the signal strength. 10. 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