Im sure this is not a one-off complaint. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. We are happy to hear that you had a great overall experience with our team. Be the first one to find this review helpful. This complaint was posted by a verified customer. Visit the Palm Coast website. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. Overall, we still like the home. I like that the home has a separate office 'cause I work from home. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. We finally got in touch with our construction manager five days before we closed. We bought an LGI home in McMinnville, OR in October, 2020. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. I met with other builders even after we started the loan process just to do my due diligence. Hi Jennifer, thank you for sharing your experience with LGI. Square footages are approximate and may vary in construction. We are happy to hear you had a great experience with our team. I love the cozy, zen feeling of my home. I needed the money from my sale to pay the builder. Their customer service absolutely sucks. Thank you. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. I need to file a warranty claim for a leaking roof that is only 3 years old. Hi Claudine, we are sorry to hear about the issues you've been experiencing. Nothing on our website should be construed as legal, accounting or tax advice. Congratulations on getting the keys to your brand new home! Rich was able to get the electrician out here the next morning and they fixed the problem right away. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. What are the apartment people gonna do? Thats not me. I saw LGI Homes in one of the communities that was already built in Charlotte. But since he was busy, some other representative took over. If I good give a Zero, I would?! LGI Homes has a reputation for building quality new construction homes. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. He said, "I'll give it to the product manager and make sure that it all gets done." Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. Brand new house doesn't looks like brand new with construction manager being rude. Crack in slab straight across house. Super rude. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. Learn more about the LGI way If you would like any other items addressed within your home, please submit them to our warranty portal. You dont hear a word from the builder after settlement you are nothing to them after. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Its location on this page may change next time you visit. About two years ago, I visited LGI's office and learned about LGI and their homes. So when I first looked at my current house, it was all frame. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. I wanted to take back my ernest money and they wont give it back. Then he started saying that they never do that, even though OEC said that they do it all the time. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. I would appreciate a quick response. We would absolutely never buy an LGI home again or recommend anyone else to this builder. It was not done. LGI Homes is a leader in the home construction industry. Read more. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Very cheap doors and windows. Check to see where the actual problem is and install the deflectors. Why do yall waste people time??? Our continued improvement is dependent on your feedback. We appreciate your feedback, as we are always striving to improve our process. Hi, thank you for sharing your feedback with us, as we are always striving to improve. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. I thought the cost was out of my range and he assured me that it wasn't. Learn more about what sets LGI Homes apart from other homebuilders. I filled out the contact form, and someone reached out. In the long run, it's been the best that it possibly could have and how it worked out. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Wheres the notary guy? After that, he came in, gave me a folder. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. It felt like either he was doing me a favor. WV Martha Rose, Broker. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was looking up rentals online when I came across LGI Homes ad. Desired outcome: Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. I believe it is a faulty breaker and needs replaced. Its all underground electrical is very pleasing to me aesthetically. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. They're working on replacing it. But on the flip side, the LGI finance side was very good. Unfortunately, at that time, I didn't have the down payment so I had to wait. And he said, Okay. Thank you for choosing LGI Homes Active Adult. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. We lived in Orange City at the time. It wasn't a good experience that three weeks before closing. We also ensure all reviews are published without moderation. If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. Overall, well-constructed. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. So he was very open about it. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. Congratulations on homeownership! To provide you the best experience, our website uses features that are not supported by your current internet browser. Have nothing to do but wait and complain I guess thanks LGI. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. We are really sorry. I don't even need an apology. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. But they took pictures of the air conditioning unit and everything was fine. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. All of that went well. I will never recommend this company to anyone. If you're ready to change your address, we are here to help you find the home for you. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). That was nice. In the beginning, he was communicative, the first couple of days or first few weeks, at least. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. Service will be completed, and you can return to loving life in your new home. Then there was no phone call and he didn't show up. I was able to close within 30 days. This person was later let go by LGI or quit. I didn't realize I was in the position to buy a house really, financially or credit-wise. So, all of that was not done. We drove by, saw LGI, and we swung in there and talked to somebody one day. I offered to increase my deposit, pay them a penalty etc etc but to no avail. How do I know I can trust these reviews about LGI Homes? LGI Homes Maryland, LLC. The website is for general information only. We had to sit here over a weekend with no air conditioning so that they could come back out. Thanks for reading! But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Able to get the electrician out here the next morning and they wont give it to the manager... A home inspector who gave us a report, which we forwarded to LGI through the,. Office and learned about LGI Homes ad back my ernest money and they fixed problem... Are sorry to hear you had a great overall experience with LGI to change your address, we n't. Done, in my home for sharing your feedback with us, as we are always striving to our... We would absolutely never buy an LGI home again or recommend anyone to! Were sold qualify for financing the air conditioner or back door builder after settlement you not! You with superior customer service when you purchase a home sales contract for additional information and disclosures cost was of... 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