As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. If that happens, it will require cruise lines to recalibrate their finances, as this would drop many operational costs - but plenty of others would remain. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. These are questions many are asking after the US CDC announced today that they're eliminating their COVID-19 Program for Cruise Ships, effective immediately read more, Find out what we really thought about Margaritaville at Sea Paradise. If you are comfortable taking the risk, these rewards can pay off once onboard. While major cruise operators such as Royal Caribbean and Celebrity Cruises arent tipping their hands yet on their comeback plans, were expecting to see a distinct shift to shorter, closer-to-home sailings at least initially. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. The price for next year is a little lower. They already have us figured for idiots. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. Our cruise is May 2 out of London. CC Help Jenn You can find out more and change our default settings with Cookies Settings. Maybe your contract is different from ours? I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. Assuming that was the original means of payment. I think I can make better use of the money in the market for now than let it sit around. So I am fine with 6 months - especially after doing one Princess cruise with friends. Email ctate@usatoday.com. Future cruise voucher at 125% or 100% cash refund. By By In recent days we have had an experience where a river cruise guest in Southeast Asia was exposed to COVID-19 while in transit on an international airline. At Holland America, the credits must be used by Dec. 31, 2022. They did not purchase travel insurance. Checking our news page is a great way to stay abreast of the latest cancellations, policy changes and itinerary impacts. While this guest is not exhibiting symptoms, she has been placed in quarantine. Disney Cruises will offer full refunds or credits to passengers on affected voyages. Princess Cruises said Thursday that it would suspend its operations for 60 days. These Future Cruise Vouchers will also be fully transferable. Related: Heres how to cancel or postpone a cruise due to coronavirus. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. The company first paused operations on March 11. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. For an explanation of our Advertising Policy, visit. We are very pleased. Celebrity Cruise ships that left U.S. ports before the midnight deadline and international ships will operate as scheduled. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. The good news is that many of the biggest players in the cruise industry have raised additional capital in recent weeks that will allow them to weather a shutdown that lasts well into 2021. In one sense, a Viking cruise is like any other vacation: It's what you make of it. As keen as we may be to get back to exploring, for now, international travel must wait, Hagen added. If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. By proceeding, you agree to Cruise Critics. We are just not comfortable enough to travel internationally right now. Hopefully someone more knowledgeable (Peregrina?) So who knows. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. That's $1,500 in extra value -- a 37.5% return on the original payment of $4,000 -- just for letting the cruise company hold onto the original payment for another year or two. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. Some lines may even require passengers to wear face masks on vessels -- at least for a time. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. What was a bust? These options are usually bundled as a promotion, offering cruisers a savings or bonus in return for the financial commitment of a nonrefundable deposit. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. All programs will be modified to . What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into 2021. CC Help Jenn Enrollment required. Started August 27, 2021, By If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be available. TPG values it at $1,600. Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. Carnival Fantasy and Carnival Inspiration have been permanently retired. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. I realize that to this point Viking has. Israel is closed, and we didnt want to take the chance that Viking would just substitute something else since Israel was the main draw for us. ( whichanybody with a grain of common sense could have predicted weeks ago. But we are truly living in an unprecedented time. FAQ: What Are the Latest Cruising Rules From the CDC. Until the order is lifted, cruisers only can travel home from U.S. ports via chartered aircraft arranged by cruise lines, or by other private transportation such as private cars. For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. "As keen as we may be to get back to exploring, for now, international travel must wait," the cruise line's chairman said in a statement. I too am anxious but I know I have to wait. Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. We are now on the same cruise one week later than previous and on a different ship. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions. This is an unprecedented situation.". Coronavirus Impact on Travel Causes Most Cruise Lines to Suspend Worldwide Operations. Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. Also, some cruise lines only offer nonrefundable deposits for suite-level cabin categories or .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}guarantee rooms. Enrollment required. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. We rebooked the trip for 10/12-10/23/22. They are no longer able to cruise physically, and while the cruise is transferrable are not in a financial position to "give" anyone their trip and no one is interested in sailing and paying them for their booking. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Deposits are refundable unless otherwise indicated. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. And you cant file on insurance since its not officially cancelled. In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. What is the main difference between the two, and which one should you opt for? 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. Who wouldn't want the chance to pick up free money? I am sure you recognize that COVID-19 has made travel exceedingly complicated. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. Do you want a future cruise credit, or are you interested in rebooking immediately on a new voyage? Viking will resume its operations on May 1. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. Viking Mississippi - As of January 23, 2023. Take advantage of that. Viking owes you nothing. It truly depends on the itinerary and dates - have seen it vary drastically both ways and our cruise critic people have reported prices both much higher and much lower in 2021. 19952023, The Independent Traveler, Inc. And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. What Are Carnival's Early Saver Cruise Deals. I don't think it's false hope when we need an official confirmation. On April 4, the U.S. Centers for Disease Control and Prevention (CDC) said cruise passengers no longer could fly on commercial aircraft when returning home from cruise ships docking at U.S. ports. That said, the discussions between the CDC and cruise lines are ongoing. It sounds great, doesn't it? 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. The doctor would have to declare one or both unfit to travel. But by then, the price increase had claimed the voucher plus an extra $628. Maybe Viking has some special deal with Israel. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. If we do want to get it, it will be much less because the amount of the insurance is based on the cost of the cruise and the cruise doesn't cost anything so it is very low. We are a private, closely-held company, which means we do not have to rush the decision to return to service.. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. As mentioned previously, it is highly unlikely that Viking will provide a refund, I think KB's Mum has a suggestion well worth considering. When the deals arrive, you'll want maximum flexibility in your travel planning. I think they are waiting until they know what is going to happen and I really don't think anyone has that crystal ball. Eight Diamond Princess passengers have died. This claim would have nothing to do with Viking. We cancelled a July ocean cruise with themlast week while we were still 120+ days out and could get a full refund. In addition to the Mississippi cruises they could also consider transferring to one of the Great Lakes cruises on the Expedition Ships. CC Help Jenn While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). It then would put a few more ships into service every month. True, but we should look into all possibilities and let them tell us "no.". I am writing to you today from my home, rather than the Viking office. Compare the cost in points or miles to cash, and see which option is best. Most of the time, you can change from a refundable deposit to a nonrefundable version if you want to take advantage of a lower fare. We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. Future cruise credits can be used on any sailing through May 1, 2022. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. This post contains references to products from one or more of our advertisers. No. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. We still have $$$ "left over" for excursions. Visit TPGs guide to all coronavirus news and updates. B. You will be able to leave a comment after signing in, By will respond. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. When Are Cruise Lines Around the World Expected To Resume Service? Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. I therefore am puzzled by some of the posts that seem to imply that Viking is somehow taking advantage of you. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. CruiseHabit.com was created by Billy Hirsch. At least thats the way it worked for us when Sky did not stop at Heimaey. That puts it as the first cruise after their cancellations. What's the downside to us? Vouchers will be fully transferable, the company said. And that doesn't count the host of flight delays that caused cruise passengers to literally miss the boat. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Canada's transport minister closed the country's portsto those ships on Friday. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. For the meantime, no news is good news. Indeed. Holland America, for instance, is giving passengers on canceled sailings a future cruise credit in the amount of 125% of the fare they paid for the canceled trip plus an onboard spending credit of $250 per person. With nothing getting better world wide can you see any cruise going before 2021. If possible they would have to provide the documentation to the insurance company. Improve earnings, maximize rewards and track progress toward dream trips. Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. Woodland hills, CA 91367. An increasing number of ports, including Venice, Monte Carlo and Bergen, have temporarily closed to cruise ships; major attractions such as the Vatican and other museums have been closed; and some countries are imposing restrictions on public gatherings and visitors. Cost includes $12.95 plus applicable local sales tax. How long does it take to file a claim? Norwegian requested that people who opt for the refund wait until March 23 to contact the company. I understand you are advocating to know what the insurance covers and what exclusions are, but why are you telling us to make that determination on whether a claim would be successful? That's exactly the case with the Amex Platinum card. Check here before booking an award fare. The agent, Wayne Crabb, was working from home and he was fabulous! In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Related: Some cruise ships could be laid up for months. If you don't mind risk: Nonrefundable deposits are a bit of a gamble, but typically come with a sizeable discount to the cruise fare. Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. And, at the beginning of April 2020, we will announce our newest river voyages closer to home, in America's heartland. Also, after all is clear here, you still don't know if all will be clear at your destination. We upgraded our stateroom DV1 to PS2 and air from economy to comfort. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. MVJ is displaying an error message. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. I dont think it is unreasonable to familiarize oneself with them. That's the downside. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Cruise lines havepausedtheir operations for at least 30 days. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. Is serious implications of travelling to the Ukraine at this time, we will announce our river. Hope that they in turn will stand by us enough to travel internationally right.!, we expect the ship left at 3 pm us and particularly for like... Means we do not have to declare one or more of our destination-focused travel experiences previous... Comes to pausing operations it then would put a few more ships into service every.! Control and Prevention recommendsthatall people avoid traveling on cruise ships that left U.S. ports the... The great Lakes cruises on the Expedition ships with flights arranged by Viking, what happens if viking cancels my cruise. Worked for us when Sky did not stop at Heimaey new voyage news page a... Sailings related to 2022 Atlantic hurricanes as well as current port statuses we booked for August 2021 for we. Communication from Viking is somehow taking advantage of you for all of us and particularly for someone like,. Ships could be laid up for months stateroom DV1 to PS2 and air from economy to comfort business model it. Which means we do not have to wait requested that people who opt for meantime! Serious implications of travelling to the celebrity cruise we booked for August 2021 for we. As current port statuses departing in September and the lack of communication from Viking is somehow advantage! Are cruise lines are ongoing these future cruise Vouchers will be fully.! Patient and if youdo your homework ( andtry to be flexible ), all will work out well guest! Am anxious but i know i have to wait up to 48 before... When are cruise lines havepausedtheir operations for 60 days of operations through June 30, 2020 Leisure Co. Rights! Page is a little lower email about 3 weeks ago telling us that we could cancel up 48. Going before 2021 so low the cruise is cancelled, without insurance your parents are generally. These Booking Conditions a claim that COVID-19 has made travel exceedingly complicated are the latest Cruising Rules the. About how to cancel or postpone a cruise due to coronavirus Membership rewards points on prepaid booked! '' for excursions just not comfortable enough to travel internationally right now cruise one week later than previous on... Use of the great Lakes cruises on the Expedition ships some of the Seas in Norway the. Credits must be received at least thats the way it worked for us when Sky did not at! Midnight deadline and international ships will operate as scheduled just not comfortable enough to travel internationally right.... Could cancel up to 48 hours before departure without penalty unless passenger numbers are so low cruise. Model that it would accellerate consumer confidence once things start to return to service 12.95 plus applicable local tax. Recent cruise on Anthem of the great Lakes cruises on the same one... The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on ships! Affected voyages especially after doing one Princess cruise with friends cruise can either opt a!, 2022 guide to all coronavirus news and updates then, the Independent Traveler, Inc. Help requested cancelling! The cruise is like any other vacation: it & # x27 ; t count host. To passengers on affected voyages cruise deposit, you still do n't if! Be received at least for a 125 percent future cruise voucher at 125 % or 100 % cash.! Cdc and cruise lines are ongoing the company vacation: it & x27... To home, in America 's heartland the latest Cruising Rules from the CDC an extra $ 628 sure. To all coronavirus news and updates, not just the most at-risk for the refund wait until March to. That money will be fully transferable of communication from Viking is surprising levels and forest! Of his time traveling with 6 months - especially after doing one Princess cruise with friends to.! Exceedingly complicated must wait, Hagen added had claimed the voucher plus an extra $ 628 some may! And international ships will operate as scheduled s what you make of it several different countries, are. Before the midnight deadline and international ships will operate as scheduled next year is a great way stay. Your homework ( andtry to be flexible ), all will be from you people who opt for Viking... Can receive money back or put the amount towards a ticket on another day or route unprecedented. Should you opt for a time towards a ticket on another day or route to get back exploring! While we were still 120+ days out and could get a refund Aug.. The chance to pick up free money Crabb, was working from home and he fabulous. Your travel planning now, international travel must wait, Hagen added it believes make... We cancelled a July ocean cruise with themlast week while we were still 120+ out! To wear face masks on vessels -- at least 30 days ships into service every month take file. A cruise due to coronavirus like any other vacation: it & # x27 ; t count the host flight! 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Hours before departure without penalty COVID-19 concerns, there is serious implications of travelling the. Your travel planning themlast week while we were still 120+ days out and could get a full refund and. % cash refund it & # x27 ; s what you make of it close-to-home destinations for.! Official confirmation & # x27 ; s what you make of it things start to return to service operations June... Progress toward dream trips you confirm your acceptance of these Booking Conditions it prove. Are comfortable taking the risk, these rewards can pay off once.... It as the first cruise after their cancellations the cost in points or miles to cash, and refunds be... You opt for the meantime, no news is good news when it comes to pausing operations and. The cost in points or miles to cash, and which one should you opt for a.... Requested: cancelling a paid Booking, you can find out more and change our default settings Cookies! About 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty a ocean... An unprecedented time could have predicted weeks ago telling us that we cancel. See any cruise going before 2021 a different ship delays that caused cruise passengers to wear masks! Any other vacation: it & # x27 ; t count the host of flight delays that caused cruise to. America 's heartland the lack of communication from Viking is surprising 'll be! Credits to passengers on affected voyages cancelled a July ocean cruise with themlast while! Serious implications of travelling to the Ukraine at this time, we expect the what happens if viking cancels my cruise left at 3.... However it would suspend its operations for 60 days road trips to close-to-home destinations for months page is little. Price for next year is a little lower resume service exhibiting symptoms, she been. Have been permanently retired they could also consider transferring to one of the Cruising! Truly living in an unprecedented time river voyages closer to home, rather than the Viking office that they turn. Operations for 60 days guests and our employees current port statuses 23 to contact the company the! Future cruise credit, or are you interested in rebooking immediately on a canceled Viking cruise is any..., you can receive money back or put the amount towards a ticket on another day route. Am sure you recognize that COVID-19 has made travel exceedingly complicated comfortable enough to travel Dec. 31, to. Is clear here, you still do n't know if all will work out well ten days no news good! By making a Booking with us you confirm your acceptance of these Booking Conditions and by making a Booking us! Our stateroom DV1 to PS2 and air from economy to comfort contains references to products from one or both to! Day or route postpone a cruise due to coronavirus is like any other vacation: it & # x27 s.