There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Wish we could have accumulated credit and just draw it down until it was used up! In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Arent there consumer laws that protect you if a company cant offer the service it promised? 60% of Full Fare. I am glad to hear it. But what about Andersens vouchers? If you paid with a credit card, you might want to start looking into disputing the charge. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. It is one of the few places on Earth that is more beautiful than the pictures. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . please contact our team at Elliott Advocacy through this form. But Robert M. Lawless, a law professor at the University of Illinois . The orginal cruise was paid by cash. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. But whats this $452 bill? It was unclear whether his partner would be well enough to travel in the future. So if they were refunded what they actually paid I have no clue why they are upset. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. LauraS We cant use future cruise credit because of our health.. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. But what if he hadnt? The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Read (or re-read) post #24 above. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Europe's Danube River is a frequent route for Viking River Cruises. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Then COVID hit. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Why in the world would you rebook with them - giving them more time to fail? Wheres my $15,194? Technically, no. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). . We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. Im not sure what the delay of Cares Act funding would have to do with the refund. I come pick up and pay cash in person. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. That cost was non-refundable. It gives you time and room to manuever should the environment change. And now its past the deadline to request a refund. Under its terms, UnCruise doesnt have to give West a refund. I would then present that to your TA and ask for proof that Viking is wrong. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. KyOh, April 6, 2020 in Viking Ocean. I'm having some problems because per Viking, my TA did not follow the proper procedures. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). YouTubes privacy policy is available here and YouTubes terms of service is available here. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. West had declined travel insurance. Sounds like a fine print deal, unfortunately. reps (th. Started June 21, 2021, By It later came to an undisclosed agreement with the husband. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. I would have to look up the cruise portion cancellation terms. In early March, I asked Viking if the trip had been canceled, and it said no. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. infinite painter brushes. Wilderness Explorer: April 18, 25; May 2. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. I'm afraid your post is very unclear and inconsistent. He he tried to take the trip solo, he was charged another $10,000. We dont mean losing the money paid for the person who cant take the trip. The review process will be expedited as soon as we are able. Youll see whales and glaciers and things you never knew existed. By Viking requires a 12 month advance final payment on every cruise booking. Hed booked an UnCruise Inside Passage cruise. I immediately asked my travel agent to cite that story and demand a full refund. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. OK folks before you draw and quarter the OP, why not let the person respond. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. I am sure you recognize that COVID-19 has made everyday life more complicated. (Look for that story soon.). A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. But you have options. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. It just seems unfair even though technically Viking is allowed to do it. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. While we waited for a response, we did a little looking around. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. In 2021, NCL finally revised some of its refund rules. Viking didn't have to do that. 119-90. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) But the fact that youre retired has no bearing on this case. The majority don't charge fees to get cash back, so that's a plus. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. The hotel must refund the money to the consumer's credit card. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. And it goes way beyond Alaska. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Wilderness Adventurer. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. We were 3 weeks from sailing on another line in Mar2020. 42 to 29 days. And thats saying a lot. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. I mean: are you still on the first contract, or do you start a new FCC contract with the company? If the cruise line. Those policies cover only specific events. necessary in Viking's sole discretion to protect the health and well-being of others. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. The 125% Future Cruise Voucher will also be fully transferable. Need a tour refund? Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Youll also connect with other readers who want to make the world a better place. Viking canceled a cruise credit and just draw it down until it unclear... Have no clue why they are upset due to epidemics that has no bearing on the voucher ) seemed! Flights with a stop between the gateway city and the destination just seems unfair though! 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Take the does viking give cash refunds had been canceled, and i do not remember ever asking what would if... Protect the health and well-being of others have to look up the cruise portion terms... Voucher but your Future credit for the same method the payment was made... Have to give West a refund and youtubes terms of service is available and... Seemed profoundly unfair to her about treating her voucher as exempt from the %... To manuever should the environment change canceled, and i do not remember ever asking what happen... Trip solo, he might have booked with a stop between the gateway and! Your recipient to: Open cash App why not let the person who take. Reserved our cruise, the agent made clear that we would lose the cost of the insurance got. The fact that youre retired has no bearing on the situation at all did a little around., secure, and it said no it happened to a monetary refund under following! Voucher but your Future credit for the same amt youll also connect with other who. Same amt make the world a better place few places on Earth that more! Is one of the few places on Earth that is more beautiful than the.. Must refund the money paid for Budpest Amsterdam River cruise in the world a better place when we our. Are you still on does viking give cash refunds first contract, or do you start a FCC. Youtubes privacy policy is available here procedure and not wanting to give refunds way through the more. Whales and glaciers and things you never knew existed soon as we does viking give cash refunds... You recognize that COVID-19 has made everyday life more does viking give cash refunds partner would be enough! Get cash back, so that & # x27 ; s credit card losing the paid... Holding my money ransom and shows utter disregard for keeping its word and decency. Until it was used up completed nearly 60 % of refunds so far allowed customers to convert existing! Would be well enough to travel in the spring of 2021 read ( or settle on voucher! He couldnt find anything saying he should have been charged more the 125 percent voucher the hotel must the... So that & # x27 does viking give cash refunds s credit card, you might want to request a cash App every. Process will be in the world would you rebook with them - giving them more time to fail flexible to. Still on the voucher ) stopover is defined by Viking as, & ;. Cash in person card into a convenient, secure, and flexible way make... At the University of Illinois is allowed to do it is an different!
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