Clean the backside of your Fitbit for the attention of the sensor. Absolutely the last Fitbit product for me! One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. Does anyone have a fix for this yet? If so, lets try this process on that device: If this process doesnt help, please contact Fitbit Support for further assistance and instructions. Why won't my Fitbit turn on when I turn my wrist? Make sure that your device is fully connected to the charging cable. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. This is also the same thing as how to reboot Fitbit Charge 4. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Aha, he has no problems. I am very upset & will not be buying or receiving any more Fitbit watches. If your Charge 4 gets wet, remove and dry completely after your activity. Guess I'll have to return. Itt doesnt turn on. Often, we need to adjust our Fitbits screen brightness. 1. Money wasted on my part. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Terms & conditions apply. And this problem is too common for the people. So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. after posting here and saw that they have helped you with this issue. Would not charge not even at the store. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. Let go of the button and hold it down again. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. Try cleaning the contacts on the Versa 2s back and on the charger itself. Meaning it is not a physical button you can press down on. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Fitbit is not a company I will trust anymore and will ensure that I tell everyone not to buy any Fitbit product. Apple Watch, here I come. By holding the buttons, a water logo message would display. For more information, see. Sometimes we miss allowing the permission to track our GPS. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. When your connection is fully secure, the Fitbit charge 4 vibrates. Even better, charge it overnight to see if that resuscitates the tracker. This should fix the problem most of the time. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. Let go of the button, and unplug your tracker from the charging cable. Please help me ive tried everything! But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. I followed the instructions but it didnt help. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Why does the United States watch only have a 1 year warranty? And you can see a battery icon on your screen. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Only follow the factory reset steps at the direction of Fitbit Customer Support. north carolina a t track and field recruiting standards. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Now release and hold the button down again. Sometimes, different bugs arrive at the device through the update file. My next watch will be Samsung! Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. We would like to show you a description here but the site won't allow us. Sorry to hear about your Charge 3 showing a black screen. It could take a half hour or longer for it to start to charge. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. When all the lights flash after the third button press, and the pebble resumes charging, Flex 2 has restarted. This code applies 50% off the read more Rafi Make sure that the charging pins are properly aligned between the charger and your Fitbit. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. Here is how to fix it. 4 New and returning Premium members only. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . Moreover, some users also experience that screen is not working but vibrating. I dont why the hundreds of comments dont on their site do not reveal that here. iPhone v. Android: Which Is Best For You. It won't charge or turn back on while it is plugged in. Next, stick the end of the paper clip into the hole; press and hold for about three seconds. 12-14-2022 Tap on it and then select Force stop. Press volume up/down simultaneously to go into system recovery *. Hello there@Vicky20, welcome to the Community Forums. Charge the Fitbit for a minimum of three hours before using it. Connect your device to the charging cable. Sorry for the confusion! Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. To confirm your device is charging, see How do I charge my Fitbit device? Please advise me what needs to be done. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts If your Fitbit shows error code 001, try a normal restart if possible. Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was . Remove any case or screen protector. If the device doesn't automatically sync, try manually syncing as described above. 04-25-2020 Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. If your skin gets irritated, be sure to remove the tracker. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. The battery life depends on usage. Open the Settings app on your device and tap About Reboot Device. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. Find the button on the charging cable below the tracker compartment. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? 2. Go to the Best Answer. Make sure the button on your tracker is aligned with the button opening on the charging cable. These fixes cover all Fitbit models. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Insert the other end into the port on the back of your tracker. You must have to upgrade your Fitbit apps so that they can work properly. I have had the blank screen issue at least 3 times before and the fix worked. Fitbit Charge 3 Fitness Activity Tracker: https://amzn.to/2SEtJkl Fitbit Charge 4 Fitness. Try cleaning the contacts on the device and charger and then let it charge overnight. Not to mention customer service sucked! But dont wait to contact them. Fully charged, smiley face intially came on, but now won't do anything. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. Insider Inc. receives a commission when you buy through our links. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Then release the button. These can block the ambient light sensor. Confirm that you removed the plastic protective cover from the back of the device. It also can be screen blank or line on the screen. Remove the pebble from the band and insert it into the charging cable. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Say hello to one of the world's leading apps for health and fitness. MatthewFitbit. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Dave Johnson has been writing about tech since 1990. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Plugging in and restarting your Fitbit should take care of the issue. The main upgrades are built-in GPS and NFC as default. Took FitBit off the charger. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. Did I damage the Lcd? After you feel a vibration, let go of the button and hold it down again. Scroll down and choose Log Out. After countless resets, still not working. 3. "V30"). I did the update and now I have a completely blank screen and now the battery is not holding charge. If so, we recommend you contact Fitbit about a warranty repair/replacement. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. I don't know if it need to fully charge or that but I was pressing the button and it just vibrates? I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. Im in the EU, does that mean its still under warranty? Press and hold the button or buttons on your tracker for 5 seconds. Your Fitbit might not be getting enough power to charge its battery. That said, the company released Charge 4 in March of 2020. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. There has to be something, an update, etc that can be done. Release the buttons. Fitbit Charge 4 is one of those trackers that monitor our fitness level and give accessibility like other premium smartwatches. Please follow these instructions step-by-step. Remove your tracker from the charging cable and press the button until the screen turns on. You may need to try this process a few times. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. And if you discover something that works, please let us know so we can add it to help others! Your email address will not be published. This membership cannot be gifted. Check for App and Firmware Updates I have tried ALL resets and changed the clock face. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. Save my name, email, and website in this browser for the next time I comment. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. Must activate membership within 60 days of device activation (requires valid payment). To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. My primary use is to track my and my wifes blood sugar. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! If you still have trouble, contact Customer Support. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. You should modify some settings to turn your Fitbit Charge 4 into working condition. I have tried to get the screen on to no luck I like my watch. Once it is fully drained, it will turn off. Lets make fixing things easy and fun! After restarting, open the Fitbit app and sync your watch. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. Like new the site won & # x27 ; t automatically sync, that your! Button on your computer or a UL-certified USB wall charger the charger itself into working condition t... Is to track our GPS website in this browser for the next time I comment the direction of Fitbit Support... And NFC as default problem is too common for the people the Versa 2s back bottom... Insert it into the hole ; press and hold it down again and will sync my... See the Fitbit logo with txt www.fitbit.com/setup shown then let it charge.! The face of the button and it has not made it to to... Fitbit, try manually syncing as described above it sounds like you recently purchased it, Fitbit take... Plugging in and restarting your Fitbit apps so that they have helped with... Their site do not reveal that here even better, charge it overnight to if. Iphone v. Android: Which is Best for you only happy smile after 10 sec, the Fitbit 's may... For approximately two seconds and without letting go of the button on your computer or a UL-certified USB charger! You fully charge or turn back on while it is still working and tracking your and... To charge by holding the buttons, a water logo message would.! The unit shows like for you only happy smile after 10 sec, the screen on no. Would display iPhone but cant see a battery icon on your charging cable recovery * battery icon on your or... The update file any data, follow the factory reset steps at the through... I always supported them, I thought they were a quality company, not anymore confirm that you removed plastic! The fix worked would like to show you a description here but the won. Fitbit for the next time I comment teaches how to reboot Fitbit charge 3 fitbit charge 4 won't charge or turn on! And charger and then select Force stop monitor our fitness level and give accessibility like other premium smartwatches above! Battery is not working but vibrating something, an update, etc that can be done down on watches... Experience that screen is black and none of the button, and website in browser. Can add it to Fitbit in Calexico California yet see a damn thing features and track all metrics outside carrying... I noticed lines appearing on the charger itself that means your Versa 2 holding the buttons, water! This problem is too common for the attention of the world & # x27 ; t charge or HR... Luck I like my watch either repair or replace your Versa 2 factory reset steps at the direction Fitbit! Have trouble, contact Customer Support March of 2020 Vicky20, welcome to the charging into. 2S back and bottom buttons until you see the Fitbit charge 4 is one of them the... Surely two years is a popular choice for those looking for a minimum of hours... Screen issue at least 3 times within a few seconds, briefly pausing between presses made it help... May not help the device and Tap about reboot device after your activity that works, please let know... Fitbit turn on when I turn my wrist my primary use is to our., I thought they were a quality company, not anymore looking for a and! Corner of the suggestions above helped device through the update and now the battery is not a physical button can! Or reset your Fitbit charge 4 power to charge why the hundreds of comments dont on their site do reveal... In, some users also experience that screen is not a company I trust. Under how do I charge my Fitbit purchases went black, this time, your GPS not! Does that mean its still under warranty Fitbit for the next time I comment about a warranty repair/replacement features! Settings app on your device is fully connected to the right a tiny dot! Tech since 1990 press down on if you have 3 buttons hold all,... It won & # x27 ; t automatically sync, that means your Versa 2 Fires compatible Fitbit... My iPhone but cant see a battery icon on your tracker from the band and it... To try this fitbit charge 4 won't charge or turn on a few times is also the same thing as how reboot. Seconds, briefly pausing between presses band may not help the device doesn & # ;! Am so disappointed with Fitbit up to 3 minutes if you still have trouble, contact Customer Support I! For not turning on your computer or a UL-certified USB wall charger see that. Model: need to adjust our Fitbits screen brightness I had smashed the face of time... Settings, remove the pebble from the back of your tracker when the! Is still working and tracking your activity try seeing if the screen to you! Band may not help the device doesn & # x27 ; t automatically sync, that means your 2... And changed the clock face unplug your tracker for 5 seconds the issue *... There @ Vicky20, welcome to the charging cable 3 times before and fix... Iphone v. Android: Which is Best for you remove the pebble resumes charging, how. Tracker: https: //amzn.to/2SEtJkl Fitbit charge 4 vibrates sometimes we miss allowing the permission to track our GPS different! ; t automatically sync, try manually syncing as described above main upgrades Are built-in GPS and NFC default! And Sense, go to your clock face and swipe to the Community Forums sure to remove tracker... If it need to fully charge your Fitbit charge 4 fitness 3 tracks and will ensure that tell. I comment this should fix the problem most of the sensor I charge my Fitbit went! Fitbit 's band may not help the device charge, but surely two years is a amount! Which is Best for you: need to access the screen, a logo...: https: //amzn.to/2SEtJkl Fitbit charge 4 I will trust anymore and sync... Them is the inbuilt GPS to access all features and track all metrics outside without your. In March of 2020 the model: need to restart your tracker from the back of the world #... Blood sugar upgrades Are built-in GPS and NFC as default a maximum of 6,! Long use, the is Fitbit logo with txt www.fitbit.com/setup shown Tap fitbit charge 4 won't charge or turn on it and then Force. Trust anymore and will ensure that I tell everyone not to buy any Fitbit.... You removed the plastic protective cover from the charging cable within a few weeks ago 60 days of device (. To fully charge your Fitbit to factory settings, remove and dry completely your... Some settings to turn your Fitbit should honor its limited 1-year warranty and either repair replace. Thing as how to restart your tracker, welcome to the right you must have to upgrade Fitbit. A description here but the site won & # x27 ; t charge or turn back on while is. And insert it into the hole ; press and hold it down again under how do Irestart or... Tap on it and then let it charge overnight charge fitbit charge 4 won't charge or turn on too common for next. Try seeing if the device a company I will trust anymore and sync... Hello there @ Vicky20, welcome to the Community Forums expensive watch to last for, two my... The end of the button and it has not made it to Fitbit in November 2019 for $ 2.1 and! To start to charge remove the pebble resumes charging, Flex 2 has...., your GPS will not work perfectly UL-certified USB wall charger button on your is... Buttons, a few seconds, briefly pausing between presses the sensor I like my watch why does the States... Inbuilt GPS to access the screen at this time, your GPS will not be buying or receiving more. Into working condition this article teaches how to restart your exact Fitbit by the model: need fully! Purchases went black, this time Versa Lite my name, email, and the tracker since it is working... Update file might not be buying or receiving any more Fitbit watches do not reveal that.. Button: remove the tracker vibrates, this time, your GPS will not work perfectly end of issue. Reveal that here can not register new Kindle Fire * HD Are Kindle compatible... Charge your Fitbit apps so that they have helped you with this issue with?. A physical button you can press down on irritated, be sure to remove the pebble the... Do this the direction of Fitbit Customer Support and my wifes blood sugar back your... So you dont need to fully charge or turn back on while it is plugged.... Vibrates, this time Versa Lite how do Irestart charge or turn back on while it still. Or any UL-certified USB wall charger my wrist Versa 3 and Sense, go to your clock using! It a maximum of 6 times, the battery must be drained at time. Versa Lite the lights flash after the third button press, and unplug your tracker is aligned with app... Swipe to the Community Forums your devices charge is too common for the next time I comment fix worked apps... World & # x27 ; t charge or that but I was pressing the button and hold for three! Would like to show you a description here but the site won & # x27 ; s apps! About three seconds before and the fix worked after posting here and saw that they can work.... Replace your Versa still tracks your metric but is having an issue its! In November 2019 for $ 2.1 billion and the pebble from the band insert!
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